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This privacy policy (“Policy”) sets out how Games the Shop Pvt. Ltd. (“Games the Shop”, also identified by “we” or “us” or “our” ) uses and protects any information that you give us when you use this website (“Platform” ).

Games the Shop is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be rest assured that it will only be used strictly in accordance with this Policy.

Please note that our Policy is subject to change at any time, without prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy.

What information do we collect?

We learn, collect, and store your personal information (that we consider necessary) when you use our Platform. We use this information to provide you with a safe, efficient, smooth, and customised experience, which includes, without limitation, displaying content such as recommended products that might interest you and communicating with you about your orders, new products, and latest promotional offers. This allows us to provide specific services and features that most likely meet your needs, customise our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf.

Here are the types of information we gather:

1) Information you provide us
We receive and store the information you explicitly provide to us. This includes personal information such as your user name along with your password, your name, address, telephone number, e-mail address and other contact information, date of birth, gender, and any other information that you provide during your time on the Platform. You may choose not to provide certain information, but this could prevent you from taking full advantage of our Platform’s various features.

2) Information collected automatically

Whenever you interact with our Platform, we automatically receive, record, and analyse information from your browser or device, which includes, without limitation, your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Platform, information about your mobile device, including a unique identifier for your device and purchase history; which we sometimes aggregate with similar information from other customers to create features such as best-selling products, products you viewed or searched for, products you may like. We may also use browser data such as cookies, flash cookies, or similar data on certain parts of our Platform. We may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalised content, to give you the best possible shopping experience on our Platform.

3) Information from other sources

We may receive information about you from third parties, such as social media services, commercially available sources, and business partners. If you access our Platform through a social media service or connect a service on our Platform to a social media service, the information we collect may include but is not limited to your user name, profile picture, email address, friends list and any other information associated with that social media service, which the social media service has the right to share with us and any other information or content you have made public in connection with that social media service. Whenever you access the Platform or contact us through social media services, you authorise us to collect, store, analyse and use such information in accordance with this Policy.

How do we use cookies?

A cookie is a small file that we, after obtaining your permission, transfer to your computer’s hard drive through your web browser. This file helps us recognise your browser and respond to you as an individual, as well as provide personalised features and advertisements based on your needs, likes, dislikes and behaviour on our Platform.

You can choose to accept or decline cookies. The help menu on most browsers will tell you how to prevent the browser from accepting new cookies and deleting/ disabling existing cookies. However, disabling/ deleting our cookies could prevent you from taking full advantage of our Platform’s various features.

Do we share the information we receive?

Respecting customers’ privacy is not only an important part of our business but one of the core philosophies of our organisation. We never have and never will commercially exploit such information by selling it to third parties. We share customer information only as described below, and in no other manner:

1) Third-party service providers
We employ other companies and individuals to perform some functions on our behalf. These functions include but are not limited to fulfilling orders, delivering packages, analysing customer data, providing marketing assistance, providing search results and links, and processing payments. For optimum fulfilment of these functions, they have access only to such customer information as is needed to perform their functions, and are contractually bound to not use it for any other purpose.

2) Compliance with law
We may be required to share customer information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution, and punishment of offences. Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Games the Shop, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction.

3) Business transfers
As we develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, all information, including personal information collected and stored by us may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which all such information is transferred to one or more third parties as one of our business assets.

4) With your consent
Other than as set out above, you will receive notice when information about you might go to third parties and you will have the option to choose whether or not you’d like such information to be shared.

Is your information secure?

In one word, absolutely. The security of your information is very important to us. We use adequate security policies, rules, and technical measures, as required under applicable law, to safeguard and protect your information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.

However, we shall not be responsible for any breach of security or for any action of any third parties that receive users’ personal data or events that are beyond our reasonable control including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, etc.

What about links to other websites?

Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over that website. Hence, any information you share whilst visiting such sites is not governed by this Policy and we would not be responsible for the protection/ privacy of such information.

What choices do you have?

1) You can add, correct, update, modify or review your personal information on a regular basis. However, whenever you update information, we usually keep a copy of the previous version for our records.

2) If you do not want to receive emails or messages from us, please get in touch with our customer care team to de-list your e-mail ID.

3) You can choose to not provide your personal information or consent for usage of your personal information, subsequently withdraw your consent or ask for deletion of your personal information. However, this might not allow you to take full advantage of the features of our Platform.

Policy Updates

Whether or not you have viewed our terms and conditions of use of our Website, or this Privacy Policy, and whether or not you have chosen to not receive notices from us, those terms and notices will still govern your use of www.gamestheshop.com . We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

REGISTERED ADDRESS:
Game Shop Retail Pvt. Ltd.,
401, Western Edge - I,
Western Express Highway, Borivali (East),
Mumbai - 400 066.
Email: helpdesk@gamestheshop.com
Tel: +91-22-4231 2146

SHIPPING AND DELIVERY POLICY

We put in our best effort to deliver your products in excellent condition and in the fastest possible time. All the shipments usually get delivered within 2-3 working days from its shipment date (except during Natural Calamities, Pandemic).

Our shipping days are Monday to Saturday. This excludes public holidays/bank holidays and Sundays. Whilst we will do everything to meet the delivery timeline above, there may be factors outside of our control and we cannot guarantee delivery within this time frame (like Natural Calamities, Pandemic, etc). Our deliveries including pre-orders to non-metros and remote areas may take an additional day to reach you. You’ll always be notified about your order by Email or SMS.

If shipment value is less than Rs.999, additional shipping charge Rs.79/- will be applicable for physical products.

Exception : For a pre-order product less than Rs.999, packaging and shipping of Rs.79 will be charged, irrespective of total order value.

In case of the pin codes which are serviceable but categorized as “Extended Delivery Location” by our Delivery Partner, additional charges are levied by our delivery partner, which could range from INR 300 - INR 3,000 depending upon weight and delivery pin code. In such cases we will inform the customer before dispatch about the charges. If the customer chooses not to pay the charges, we would provide a refund for the ordered product(s)

Shipping charges are NOT applicable for digital products like PlayStation Store Gift Cards, PC Games, as they’re digitally delivered through email.

SHIPMENTS OF PRE-ORDER PRODUCTS

By pre-ordering it is taken that you intend to pre-pay the order amount and wait to receive your product.

Pre-ordered product is shipped 1 day before its release. We strive to make the preorders reach our customers on the day of release. However, the company is not liable for any sort of delay in the release date, shipment, or delivery due to delay by the publisher or supplier. Pre-order policy applies only to not-yet-released products. It does not apply to other product lines or to items that have already been released in India. Invoice for pre-ordered products will be generated only when the product is shipped.

Pre-order policy applies only to items displaying the Pre-order Offer message on the product listing or product description page on the website.

For other policies, kindly check Terms and Conditions page.

Domain name www.gamestheshop.com (hereinafter referred to as “Website”) is owned by Game Shop Retail Pvt. Ltd. a company incorporated under the Companies Act, 1956 with its registered office at 401, Western Edge I, Western Express Highway, Borivali (East), Mumbai -400066. Maharashtra (hereinafter referred to as “Games The Shop”).

Your use of the Website and its services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with Games The Shop and these terms and conditions including the policies constitute your binding obligations, with Games The Shop.

Here wherever the context so requires "You" or “User” shall mean any natural or legal person who has agreed or uses the website to any purchase or using any feature of the website. Games The Shop may allow the User to surf the Website or make purchases with or without registering on the Website. The term “We”, “Us”, “Our” shall mean Games The Shop.

These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by Games The Shop. By using the shopping services of Games The Shop you agree to be bound by these terms and conditions.

APPLICABLE LAW
This site www.gamestheshop.com is owned and operated by Game Shop Retail Pvt. Ltd. The laws of India shall apply and Courts in Mumbai in exclusion of any other courts shall have jurisdiction in respect of all the terms, conditions and disclaimers. Games The Shop reserves the right to make changes, amendment, addition or deletion to the website and the terms, conditions and disclaimers at any time and without notice to you. For all matters related to or arising out of this policy, the Courts of Mumbai shall have exclusive jurisdiction.

COMMUNICATIONS
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with Us through electronic records, and you consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by other mode of communication, electronic or otherwise.

We are not responsible for typographical errors. Pricing on any product(s) as is reflected on the Website may be due to some technical issue, typographical error or product information published may be incorrectly reflected and in such an event we may cancel such your order(s).

DISCLAIMER OF WARRANTIES AND LIABILITY
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Games The Shop does not warrant that:

• This Website will be constantly available or available at all;
• The information on this Website is complete, true, accurate or non-misleading;

Games The Shop does not endorse in anyway any advertisers/ contents of advertisers on its web pages or other communication. Games The Shop will not be liable for any damages of any kind arising from the use of the sites, including but not limited to direct, indirect, incidental, punitive, or consequential damages. Any material downloaded or otherwise obtained through the use of the sites is done at your own discretion and risk, and you are solely responsible for any damage to your computer system, breach of security, or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from or through Games The Shop will create any warranty not expressly stated herein.

Games The Shop will not be liable to in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Games The Shop does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Games The Shop will not be liable to in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Games The Shop does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on the Website constitutes or is meant to constitute, advice of any kind. All the Products sold on the Website are governed by applicable laws of India and in case we unable to deliver such Products due to implications of different state laws, we will return or will give credit for the amount (if any) received from the sale of such Product that could not be delivered to you. Rights reserved with Game Shop Retail Pvt. Ltd. and may take a longer duration to settle after investigating such cases.

You will be required to enter a valid contact details while placing an order on the Website. By registering your contact details with us, you consent to be contacted by us via phone calls and/or SMS notifications and/0r WhatsApp messages and/or Emails, in case of any order or shipment or delivery related updates. We may update you with more related information or offers only through the contact details provided by you.

CHARGES
Browsing, activities of buying and membership on the Website are free for buyers. Games The Shop reserves the right to change its Fee Policy from time to time. In particular, Games The Shop may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Games The Shop reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Games The Shop.

USER CONTENT
Games The Shop may allow users to the Sites to post reviews and comments ("Content") on products featured on the Sites. By submitting such Content, you automatically agree and promise that all Content is accurate and original and that, without any particular time limit, and without the payment of any fees. Additionally, you grant Games The Shop the right to use the name you submit in connection with such Content. We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

We do not endorse any user content. Users to the Sites are prohibited from posting through the Sites any harmful, vulgar, obscene, profane, sexually explicit, abusive, threatening, privacy invading, libelous, racially, ethnically, or otherwise objectionable or unlawful content of any kind, or that infringes or may infringe on the intellectual or other rights of another. You acknowledge that Games The Shop does not endorse or pre-screen content, but that Games The Shop and its designees will have the right (but not the obligation) in their sole discretion to refuse, edit, move, or remove any content that is available via the Websites. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content posted by you.

Items sold are generally intended for normal domestic and consumer use and not for resale or commercial use. You agree that the products are provided to you by way of a license only and that any other use of the products may constitute a copyright infringement. Games The Shop reserves the right to modify the usage rules for future purchases on the website at any time. However, such changes will not apply to products that you have already purchased. In the event you refuse to accept the new usage rules, you will no longer be able to acquire products from the website.

DISTRIBUTORS RIGHTS
You agree to be bound by any terms and conditions imposed by the distributor or producer of any product or service or any other copyright material and in particular you must not:
(a) make copies of material supplied to you by Us for sale or rental or for any other reason whatsoever; or
(b) show any copyright material in a public place or for profit.

CANCELLATION AND RETURN POLICY
Once ordered, requests for cancellations or replacement of orders duly placed on the website shall not be entertained. Games The Shop may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases as well as hardware must be returned within 7 days from the date of dispatch but with a prior intimation of such via email to helpdesk@gamestheshop.com. In case of hardware every component part (cables, memory sticks, warranty card etc.) must be available for it to be accepted as a return. In case you receive incorrect product for which you haven’t ordered, it must be returned in its original packaging to us. After investigating such cases, the correct product will be dispatched. Rights reserved with Game Shop Retail Pvt. Ltd., and it may take longer duration to settle.

All refunds will be processed for the cancelled orders with 3% cancellation fee through the same mode of payment, example: If the payment of Rs.1000/- is made through Credit Card and the status is marked as cancelled, Rs.30/- will deducted as cancellation fee and the remaining amount Rs.970/- would be refunded to the credit card's account. Refund processing time is approximately 8-10 business days but also depends on the bank’s standard time frame. For non-delivered items, a refund will be processed only on confirmation that the product was not delivered to you, and you choose to take a refund and are not interested in any other product.

PRE ORDERS
By pre-ordering it is taken that you intend to pre-pay up front and are ready to wait to receive the copy of the game once it is released in India.

Generally pre-ordered products are shipped a day before, on or after its day of release. However, the company is not liable for any sort of delay in the delivery/shipment of the pre-ordered goods.

Pre-order applies only to not-yet-released video games. It does not apply to other product lines or to items that have already been released. Invoices for pre-ordered products will be generated only when the product is shipped.

Pre-order applies only to items displaying the Pre-order Offer message on the product or product description page on the website.

Pre-order Offer product(s) cannot be sold separately.

During a New Generation Console launch period, stock availability may be limited, and we therefore reserve the right to release stock via the Website in waves, as it is made available to us by the manufacturer. We will notify you via the Website of each New Generation Console wave release date. You may be able to place a pre-order for a New Generation Console from the relevant wave release date (subject to availability and these terms and conditions) and such order will be shipped to you in accordance with delivery date mentioned on the product page.

TRADEMARK AND LICENSE
All images, characters and logos are properties of their respective owners. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

YOUR ACCOUNT DETAILS
If you register on the website, you are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Games The Shop does sell products for children as well as to adults who are allowed to purchase with a credit / debit card or other permitted payment method. If you are under 18, you may use the website only with the guidance and permission of a parent or guardian. Games The Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Games The Shop reserves the right to change, suspend, or discontinue all or any aspects of the website at any time without prior notice. Games The Shop does not knowingly collect information from children. If you are a child, do not submit any information to Games The Shop unless under your parent or guardian’s supervision.

SHIPPING POLICY
Most of the products are free on shipping for customer. However Games the Shop does charge shipping charges on small value orders and in some other pre specified categories or products as and when mentioned. Pre-Ordered products are generally shipped a day before, on or after their day of release. However, it would vary from product to product. Kindly check the respective product description for more information. Product may take 2-4 business days to get delivered from the shipment date.

The items are to sell and ship only in India. We are not liable for any delay in shipping of the product as the products are shipped through third party logistics service providers. Business days exclude public holidays and Sundays. You will have to bear the shipping charges for return of any product to Games The Shop and we will not be liable for any handling charges and in-transit damages or loss of whatsoever nature.

OTHER TERMS AND CONDITIONS
We may transfer any contract made under these Terms to someone else. We may transfer our rights and obligations under these Terms to another organization.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Any formal legal notices should be sent to Us at Games the Shop registered mailing address.

You can find answers to frequently asked questions in our Frequently Asked Questions pages.

If you have any queries concerning Our service, the Site or any products you purchase from Us (for example technical problems) or if your question is not covered in the Frequently Asked Questions help pages, please Contact Us.

These terms and conditions were last updated on 29 March 2024.

Return Policy
We value our customers and are committed to providing quality support. When things do not go as planned, our return policies are described below.

• We offer a right to return provided that the product has a manufacturing defect, or is damaged in transit, The product has to be in its original packaging and is sealed and all the components along with the product must be returned.
• Faulty or damaged products must be returned within 14 days from the date of dispatch, with prior intimation. For this you can write to helpdesk@gamestheshop.com.
• In case you have received an incorrect product which you haven’t ordered, Please ship it to us with sealed in its original packaging.
• We will pay the costs of return if the product is damaged, in all other cases you must pay the cost of return.
• The following items are not eligible for a return or exchange and are considered “final sale” at time of purchase: digital games, gift cards, and bundle containing digital products.
• Games the Shop retains final authority to accept or decline any item that is eligible for return.

Refund Policy
You will receive an email containing all details on how to return the product. We process refunds within 6-7 working days after receiving the returned product. All refunds will be processed to the same payment method used while placing the order.

Refunds for digital orders will not be issued to the customer once the code has been delivered to him/her. In certain cases (Unprocessed transactions), refund will be processed to the same mode of payment. 3% cancellation charges will be deducted on refund amount.

All rights are reserved with Game Shop Retail Pvt Ltd. Kindly read the Terms and Conditions from time to time.